IBackTested · Customer Service

Contact & Support

Questions about your account, billing, or the platform? Our team reads every message and typically responds within one business day.

Customer Support

Account help, technical problems, and general product questions.

support@ibacktested.com

Billing & Refunds

Subscription charges, cancellations, and refund requests.

support@ibacktested.com

Legal & Compliance

Terms of Service, privacy requests, and regulatory questions.

legal@ibacktested.com

Institutional & Partnerships

Firm licenses, bulk seats, API access, and partnership proposals.

Use the inquiry form

Response time: within 1 business day (Monday–Friday). Signed-in users can also report product issues instantly with the "Report an Issue" button available at the bottom-right corner of every tool page — reports go straight to our engineering queue.